Terms & Conditions

Groups

Confirmation Process

• To confirm your group, please sign below and return by email directly to the Key Accounts Executive/Manager responsible for your quotation.
• On receipt of written confirmation, the file will be handed over to the Group Operations Department who will contact you. While we will make every effort to confirm hotel names as soon as possible, in some cases it may be necessary to wait 4 weeks prior to arrival to benefit from our excellent rates.
• Quotations are valid for a period of one month from the date of offer or as specific option date given in the proposal.

Amendments 

• Your group operations contact will contact you 40 days prior to arrival to confirm that the group is travelling and request final passenger numbers.
• Any changes in the number of passengers travelling must be advised to JacTravel in writing. Changes to passenger numbers (both increase or decrease) may affect the pricing, we will advise you if this is the case. Any additional rooms are subject to availability.
• Major changes to the programme after confirmation, such as change of dates or location requiring us to rebuy services will incur an amendment fee of £500.00 GBP over and above the cost of any extra services/increased costs as a result of the change.
• Reduction in numbers made after final documentation is produced (itinerary, invoicing & vouchers) will incur a charge of £50.00 per amendment/per group.

Pricing

• Prices quoted are NET Rates including all taxes and service charges.
• Rates are per person, based on sharing a Twin/Double Room.
• Minimum group number is 15 paying passengers, unless advised otherwise.
• Pricing is based on current tariffs and taxes. JacTravel reserves the right to change the contractual price at any time prior to the departure date in the event of increases by service providers, VAT (Value Added Tax), exchange rates or any other price variations. Thus, if there is a fluctuation of more than 3% on the overall, then a new quote will be sent to reflect these increases so long as there is a period of at least 3 months in-between time of booking and start of the service.
• Quotations are based on diesel price at point of offer – we reserve the right to amend our prices if there is a significant increase on the diesel price at date of operation. https://www.rac.co.uk/drive/advice/fuel-watch/
• We also reserve the right to charge a supplement to cover increased prices (or confirm hotels in alternative cities) if the group travels on peak dates, public holidays or during trade fairs. We will, of course, try to anticipate such dates and build any applicable extra costs into the package price at the time of quoting. In this instance we will make you aware of the reasons for the increase in cost.
• Gratuities for drivers and guides are NOT included.
• We have not costed in the proposal the cost of porterage of suitcases either at airports or hotels unless specifically requested and advised.

Services Provided

Coaching/Guiding

• Based on 49-seater coaches, unless advised otherwise. Prices for groups of 20 pax or less are based on smaller coaches. Please also note that smaller coaches may not have the same facilities as full-size coaches (no WC, TV, air-con etc).
• There are strict European laws concerning driver hours on touring coaches. A typical touring day can last 9 hours, extendable to 10 hours twice per week. There is a weekly driving limit of 56 hours and a two-weekly limit of 90 hours. There are mandatory rest periods during the working day and weekly rest period; a 24-hour rest period is required after 6 consecutive days of driving. 48 hours rest period is required after the second 6-day period of driving. This will mean that on longer tours affected by this rule the group will not have the same driver and /or coach throughout.
• Should the group be travelling with more than one medium-sized suitcase per person it may be necessary to cost in a luggage van or trailer to carry the group’s luggage. Please advise us as soon as possible if this is the case and we will advise the supplemental costs.
• Coaching prices include parking charges for entrances/destinations specified but if the itinerary changes, then extra parking charges could be levied.
• If your group is travelling to London in your own coach or a coach chartered in your country, please note that coach parking fees either at hotels or coach parks where applicable are not included in our prices.
• If your group is travelling to London in your own coach or a coach chartered in your country, please take a moment to look at the following sites that will explain the London Congestion charge and the Low Emission Zone:

www.tfl.gov.uk/roadusers/congestioncharging

www.tfl.gov.uk/modes/driving/emissions-surcharge

• For half-day and full-day coach/guide hire please note the following:

Half-day tours last a maximum of 4 hours with a maximum mileage of 75 miles – Morning sightseeing starts at 09.00 hrs and finishes no later than 13:00hrs. Afternoon sightseeing starts at 14.00 hrs and finishes no later than 18.00 hrs.

Full day tours last a maximum of 9 hours with a maximum mileage of 150 miles, to start no earlier than 08:00hrs and to finish no later than 18:00hrs.

Additional hours and mileage are subject to supplements.

Evening tours last a maximum of 4 hours from 19.00 hrs to 23.00 hrs

• Guides are not automatically included in evening activities, if your group requires the guides to be available in the evenings for touring programmes a supplementary charge will be made.
• 50% supplement is charged for guides and coaches on UK Bank Holidays. On Christmas Day, 31 December from 13.00 hrs and 01 January, there will be 100% supplement for guides and coaches.
• For both coaches & guides we will pass on additional costs incurred because of flight delays or changes that result in rebooking or extending services.

Accommodation

• Twin rooms may be one double bed and either 1 single bed or 1 full sized sofa bed.
• Triple rooms may be one double bed and 1 single bed/1 full sized sofa bed and are subject to availability.
• For multi-bedded rooms in hostels & budget hotels, the actual breakdown of rooms will be decided by the accommodation provider when they receive the rooming list. Therefore, multi rooms can be four, five and six bedded.
• A maximum of 5 of the rooms within the allocation above can be used for single occupancy in total, unless stated otherwise elsewhere in the offer. There will be an additional supplement for further single rooms requested (if these are available) and this is usually equivalent to the twin/double room tariff.
• If the hotel quoted is not available, an alternative hotel will be offered within the same price category. Please note regarding price offers hotels will be confirmed at latest 3-4 weeks prior to the departure date.
• In the UK & Ireland, many hotels are being signed up to exclusive use government contracts – should confirmed hotel space be lost to a government contract, we will do our best to offer an alternative within confirmed location & budget, we will work with you to provide the best solution for both parties but cannot guarantee this not the possibility that additional costs may be incurred and passed on.

Central/Area Hotels Locations

• City Hotels are defined as approximately 5-10 minutes driving time (approximately 3-5 miles from city centre)
• Area Hotels are defined as being within an approximate 45-minute driving time.
• Many hotels in the UK, Ireland & mainland Europe do not offer air-conditioning in rooms. Therefore, if this is a requirement for a group, it should be clearly stated at the time of the original request, otherwise we cannot accept any liability in case of complaints arising from lack of air-conditioning.
• The application of star ratings may vary in quality from country to country and should not be relied upon alone to indicate the quality of the accommodation. Hotel star ratings detailed in our offer are based on personal inspection of the hotels by our contracting team.

Additional Services

• Certain transport services are not always timetabled to run daily. Where a quotation is provided including these services with dates to be advised, it will not be possible to confirm these services can be included in the programme until dates are submitted.
• Supplementary service rates are based on the full group purchasing the service.
• All entrances are subject to availability and opening times.
• If the group requires travel cards, assistance is compulsory on arrival or a charge for registered post to an address in the UK will be made to the client. JacTravel is not responsible for any tickets that may go missing in the post.
• All timings and distances are approximate and subject to variable conditions such as weather, public holidays, etc. We will inform you of any enforced changes as soon as they become apparent.

Rooming Lists

• Rooming lists are required at latest 28 days prior to the arrival date. Failure to comply with this could mean the hotel releasing the group.

Cancellation Policy

All cancellations must be made in writing to JacTravel and must be acknowledged by JacTravel. We will try to be as flexible as possible regarding option dates/cancellation deadlines. However, unless advised differently the following cancellation schedule will apply in the event of the whole/part of the group cancelling:

Up to 31 days prior to arrival:

NO CHARGE – unless non-refundable deposits or pre-payments (i.e., theatre tickets, train tickets, hotel deposits) have been paid out on your behalf

Within 31 days prior to arrival:

up to 100%

Where applicable we will endeavour to recoup any payments made to suppliers and to negotiate the maximum refund possible.

No-shows:

No-shows will be charged in full, as it is normal practice for suppliers to charge for services under these circumstances.

If we confirm a supplier with different cancellation/deposit terms from those stated above, we will advise you accordingly.

Invoicing/Payment Terms

• Unless credit facilities have been agreed, an invoice for the expected tour value is raised 42 days before departure with payment due 35 days prior to the arrival date.
• For late bookings (within 1 month of travel date) of all non-credit clients, the full tour value must be paid immediately before any services are guaranteed.
• Where any supplier, including ticket providers (rail, theatre, special events etc), requires prepayment, we will advise you accordingly and invoice for this at time of booking the services. Should any of these prepayments be non-refundable, you will be advised by your group operations contact accordingly. We will hold tickets provisionally on your behalf for as long as possible, allowing you to ascertain final numbers. However, tickets can only be purchased on your behalf once payment is made, and please note once paid they are non-refundable and non-transferrable.

Payment

• All payments should be sent in Pounds Sterling. Euro invoices can be arranged on request at the time of confirmation of the booking. Payments should be made by bank transfer directly to our account as stated on the invoice.
• For payment up to £5,000 (or equivalent in Euros) JacTravel can also accept the following credit cards: SWITCH-VISA- ACCESS-MASTERCARD. There will however be an additional administrative charge of 2.0%*. For AMERICAN EXPRESS, charges are 2.5%*.

*These charges are correct at time of issue however they are subject to change at any time during the period of this contract. Any subsequent changes to the rates quoted above will be advised at the time of payment

• Please ensure your payment is directed to the correct account as any charges for misdirected payment will be passed to yourselves.
• All payments made to JacTravel must be accompanied by remittance advice, clearly listing the JacTravel invoice number (s) and the amount (s) being paid. If you do not pay an invoice in full for any reason, you must state the reason and provide documentary evidence supporting this reason.
• JacTravel reserves the right to cancel all arrangements and bookings if the payment schedule is not met. If a deposit has been paid, this will be forfeited.
• Invoice Disputes – Should the client have a dispute with a particular invoice this is not sufficient reason to delay payment of any undisputed invoices.
• Overdue Payments – clients with whom credit facilities have been agreed will pay interest charges on overdue payments at the rate of 1.5% per month.

Alterations after arrival made by client

• Any alteration or abandonment of travel or hotel accommodation after the client has commenced the tour will be in breach of the contract and will not be accepted as any basis of claim against the company and no refunds will be made.

Force Majeure

• JacTravel will not be liable for any loss or damage arising out of or in connection with the holiday where performance and/or prompt performance of the contract is prevented by reason of war or threat of war, riot, civil strike, industrial dispute (affecting employees or any person other than those of the company), terrorist activity, pandemic, natural and nuclear disasters, fire, adverse weather conditions, hostilities or political unrest and other similar conditions beyond the control of the company. Under these circumstances we will attempt to negotiate limited cancellation charges however cannot guarantee this. If the group is stranded, JacTravel will charge the end client directly unless advised otherwise.

Customer Service

• Please ensure that your client communicates any issues with the services provided during the group’s stay as soon as they occur.
• During office hours, please contact us on:

+44 (0) 207 284 7952 / operations@webbeds.com

A 24-hour emergency service operates outside normal office hours:

07968 267241 (French/German markets)

07764 783674 (All other markets)

• If you do not follow this procedure we cannot accept responsibility for any complaint, as we will have been deprived of the opportunity to investigate and rectify the problem.
• JacTravel will not accept any liability in respect of any query, which is not reported to us in writing within the next 7 working days of the group returning home.
• In the unlikely event of a service change which is beyond our control, JacTravel will endeavour to provide a similar service of equal standing.

Data Protection/GDPR

• JacTravel complies with all applicable requirements of the Data Protection Legislation that can be found at the link below: https://www.gov.uk/data-protection

Agreement

• All operators working with JacTravel will be deemed to have agreed to these conditions without variation once they have booked services and/or submitted the deposit. JacTravel operates within all clauses as specified in the EU Package Travel Directive. JacTravel is a trading name of Jac Travel Ltd (company registration number 4714729).

 

Offline FIT – DMC Division

This agreement is between JacTravel part of WebBeds FZ-LLC and PARTNER. The JacTravel platform will provide all services outlined in this agreement.

Before bookings can be made with JacTravel, it is necessary to have in place an agreement, agreeing not only to the terms and conditions stated below but also payment terms. There are various options available, for further details please contact our sales team at FIT@JacTravel.com

For all New Clients: To set your company up in our booking system we will send you the “JacTravel Client Profile” document to be completed, signed and returned.

All new clients will be set up on pre-payment terms with payments made no later than 28 days prior to arrival, unless otherwise advised at time of agreement. Failure to pay by the deadline may result in bookings to be cancelled.

Making a booking with JacTravel

• All standard Car Tour and Package and FIT Adhoc booking requests must be made by e-mail to FIT@jactravel.com
• These requests should clearly state your agency name, contact name and your reference. The booking should also advise: the names of passengers; number of passengers; number of nights; dates of arrival and departure; location/city; accommodation preferred; room requirements; ages of any children; details of any extra services, including timings e.g., flight times for airport transfers.
• The services can only be treated as confirmed once you have received an e-mail from JacTravel, stating a JacTravel reference number. This reference must be used in all further communication.
• Amendments must be in the same sequence but proceeded by the JacTravel reference number and followed by your new requirements.
• We will not action any requests given over the phone nor will we honour any rates you claim we have given over the phone.
• Access to our product is available to you for making legitimate bookings only – not for speculative, false, dummy or fraudulent bookings.
• You accept financial responsibility for all transactions made under your name.
• You accept to give us accurate information on all passengers travelling within your booking.
• Please note: for the UK Only – infants and children are not permitted under any circumstances to share a bed with an adult.
• As soon as JacTravel confirms a reservation to the client it is a definite booking and we do not require a reconfirmation from the client. It is the client’s responsibility to cancel this booking with JacTravel if it is not required. If services are not cancelled the client will incur charges accordingly (please refer to cancellations below).
• Each offer/package/AdHoc is valid and binding. JacTravel reserves the right to update/amend any offers throughout the year. Amended offers will be sent to the client in writing or by email and are valid from the date of amendment. JacTravel will honour all existing bookings to the original agreed rates/conditions.

Standard Cancellation Policy

Please see below our general cancellation policy for bookings. Please note that any special cancellation policy, mentioned on an offer different to the below, will override our standard cancellation policy (e.g., some properties/services have a longer cancellation period and/or deposits may apply. These will be highlighted at time of quote/booking).

UK Car Tours & Adhoc Packages:

Up to 14 working days prior to arrival of the guests there is no cancellation fee except where stated differently within the offer, for example Country Houses tend to have longer cancellation periods:

UK & Ireland B&B/Hotel packages:

• More than 14 working days prior to arrival: no cancellation fee applies
• 7 working days – 14 working day prior to arrival: 25% of package rate applies
• Day of arrival or no show: 100% of package rate applies

Rail Tours (incl. train tickets):

Up to 25 working days prior to arrival of the guests there is no cancellation fee except where stated differently within the offer/confirmation.

• Up to 25 days prior to arrival: no cancellation fee applies
• 25 – 7 days prior to arrival: cancellation fee: as agreed on offer
• 7 working days – 1 working day prior to arrival: 100% of package rate applies
• Day of arrival or no show: 100% of package rate applies

Amendments by the Client

• Amendments are only valid if received in writing by JacTravel.
• Written notification of amendments will be sent. If you do not receive this notification within 48 hours (working days) please check that we have received your amendment request, as without our confirmation you cannot consider the booking or part thereof to be amended. Charges may therefore apply.
• An amendment is considered a reduction of the number of nights where the arrival date remains the same. A reduction of the nights may not always be possible during fair/peak dates or due to a minimum stay rule.
• Please note that if an additional room required for an existing booking, this is considered as a new booking and pricing. Therefore, subject to availability in the normal manner.
• We will apply an amendment fee as follows should changes be requested (e.g. Date change & room type change):

Amendments made prior to documentation produced: £25pp

Amendments made after documentation produced: £50pp

Prices

All prices are:

• net, per person, include breakfast as indicated and local taxes.
• confidential and must not be disclosed or used in negotiation with a third party
• quoted in sterling (UK pounds) unless stated otherwise

 

• In cases where the requested hotel is not available, we will offer an alternative and state that price.
• An invoice will be raised for each booking and mailed to the client unless there is a written agreement to send a weekly invoice summary by electronic means.
• We reserve the right to amend all rates quoted in the event of any changes in Government taxes. Any such charges will affect new and existing bookings for passengers who have yet to stay at the hotel or utilize the service booked.
• At certain time bookings may have a price confirmed which is higher than the rate we publish and even the normal rack rate. This is usually due to a hotel charging BAR because of a difficult or busy periods (E.G. Trade Fairs & Sporting Events) In this case the rate on the booking confirmation will supersede the normal rate published.
• Where applicable, child discounts only apply to the first child sharing. An additional child sharing is charged at the adult rate.
• JacTravel operates within the Tour Operators Margin Scheme. This takes into account VAT (Value added Tax). Clients will not be able to claim this back from JacTravel.

Vouchers

Must include the following information:

• Full name and address of the service supplier (details as per our booking confirmation).
• Dates, descriptions & specific requirements of the services provided (as applicable).
• Name(s) and number of passenger(s).
• JacTravel booking reference number
• For hotel bookings: “This reservation is booked and payable via JacTravel. In case of any emergency or problem with any service, please contact JacTravel.”
• JacTravel emergency contact telephone number: +44 (0)131 556 4500 during office hours (Monday to Friday 9am – 5.30pm) or on +44 (0) 7766 072 454 out with these hours.
• All passengers must be in possession of a valid service voucher, stating services are booked and payable by JacTravel. Passengers not able to submit a valid voucher may be required to pay the relevant retail price locally. JacTravel does not accept liability in this instance.
• As this information is integral to the booking process JacTravel will not accept any liability or consequences resulting from the relevant information not being displayed on the client voucher.
• If we receive a supplier invoice with your voucher and it is for more nights or services than you booked, we will invoice you based on the details in your voucher.

Hotel Categories and Room Types

• Photographs and images sent for marketing purposes can be an indicative and/or generic representation of our product. In the case of room types it is important that you are aware of the exact room type booked. JacTravel makes every effort to ensure images used are indicative of the product being sold and are up to date, however we cannot guarantee their accuracy.
• JacTravel will endeavour to provide the room type(s) booked, however there may be occasions when instead of a double-bedded room a twin may be allocated instead. We will guarantee the room the room will be suitable for the number of guests booked.
• JacTravel undertakes its own categorisation of properties, which represents our view as to relative quality. These may differ from those published by the hotel or other listings.
• An example of each room type is outlined below and these are guidelines only.
• Twin room: Accommodation for two adults in a room with 2 beds. Bed sizes for this room type are usually “twin” in European hotels and “queen” in North America.
• Double room: Accommodation for two adults in a room with 1 bed or sometimes 2 beds made up as 1.
• Single room: Accommodation for one adult in a room with one bed.
• Double/Twin room for sole use: Accommodation for 1 adult in a room with 1 or 2 beds. This room type is suitable for accommodating 1 person only.
• Triple room: Accommodation for 3 adults in a room with 2 or 3 beds. Bed sizes and arrangements may vary. A Triple room does not guarantee 3 separate beds. This may include a rollaway bed.
• Quad room: Accommodation for four adults in a room with two, three or four beds. This may include rollaway beds. Arrangement of beds may vary considerably.
• Double/Twin + 1 child: Twin or Double room (based on 2 full paying passengers) with an extra bed or rollaway suitable for a child – ages & rates as per offer.
• Double/Twin + 2 children: Twin or Double room (are priced based on 3 full paying passengers) with extra beds or rollaway beds suitable for children – ages & rates as per offer
• Cot/cradle or crib: This service is on request and suitable for a child under the age of 2 years; a charge may be made locally by the hotel.

Customer Service

• JacTravel would prefer to have the opportunity of improving the clients’ quality of stay rather than satisfying any disappointments upon their return home.
• If your clients are dissatisfied with any of the arrangements that JacTravel have made for them, they should contact the telephone numbers provided at the time of any issues encountered whilst still in the UK. Hotels and suppliers are more likely to help resolve matters or achieve refunds if your clients report any problems during their stay.
• JacTravel cannot accept liability in respect of any complaint that is not reported to us during the client’s stay or within 14 days of departure.
• For any complaints received, it is the client’s responsibility to provide any evidence of proof, to allow JacTravel to investigate and follow up on the matter

Further to this please refer to the following guidelines:

Client charged locally

• Where direct charge(s) have been made by the Hotel/supplier, which were meant to be included in the booking as invoiced, we will require a copy of the receipt or bill. This is to be sent to fit@jactravel.com
• Please check and advise that the clients were possession of a voucher and that this was presented to the hotel at check in. Please provide a copy of the applicable voucher. This is to be sent to fit@jactravel.com
• (The contents as required on a voucher are stated in these terms and conditions).

Delays at check in

Please ask your clients to specify:

• Their time of arrival
• To advise length of delay prior to being allowed to check-in?
• Were they in possession of a voucher and was this presented at check in?
• Did the hotel give any reason(s) for the delay?

No Reservation

• Were they in possession of a voucher and was this presented at check in?
• What reason did the hotel give for not having the reservation?
• Did the hotel provide transfers to an alternative hotel if applicable? If additional charges were incurred, please provide applicable receipts or bills. These are to be sent to fit@jactravel.com
• What was the name of the hotel the client finally stayed in?

Voluntary change of hotel by client

• The client will be responsible for all charges

Change of Hotel by JacTravel

• This is based on the EU Package Travel, Package Holidays and Package Tours Regulations and furthermore where there is a contractual dispute with a hotel and the booking cannot be honored, JacTravel will provide the option of:
• Receiving an alternative hotel of equivalent or superior quality within the locality of the original hotel booked.
• Cancelling in which case you will receive FULL refund of all monies relevant to the hotel for the booking in question.

Quality & Standard

• Please ask the client to list these issues and it is important that these are very specific.
• Please provide photographs if available
• Did the client complain directly to the hotel and is so to whom (this is strongly advised)?
• What action did the hotel take?

Email: fit@jactravel.com

JacTravel Customer Care Policy

• To acknowledge receipt of complaints within 24 hours.
• To investigate all complaints and to respond within 15 working days of receipt
• To do our utmost to ensure the cause of the complaint does not re-occur and to keep the relevant authorities informed within JacTravel in order to take relevant action.
• To review complaint issues as part of our guarantee to the Client in ensuring satisfactory solutions have been reached.
• Note: It is important that in the event of an issue arising at the hotel during the guests stay that they will have communicated this to either or both the hotel or JacTravel (Reservations or Emergency Cover Service) during the time of their stay

Sightseeing / Transfers

Sightseeing and transfers can only be purchased in conjunction with hotel accommodation.

• Entrance fees and meals are not included (except where stated).
• Passengers should be at the departure point at least 15 minutes before the scheduled pick-up time.
• Suppliers reserve the right to cancel tours due to lack of numbers or bad weather conditions.

Allocation

• Where allocation has been offered, JacTravel reserve the right to review and/or reduce allocations when client’s allocation usage is below 50% of total allocation offered

Confirmations

• It is the responsibility of the client to check all details of our booking confirmations, amendments & cancellations.
• JacTravel needs to be informed immediately of any errors, as we cannot guarantee to be able to make corrections at a later date.
• Confirmations will be sent in writing. You must therefore provide an email address to receive all confirmations. If this is to be changed it is the client’s responsibility to advise JacTravel immediately

Hours of Business / Contact details

• Our working hours are Monday to Friday, 9am – 5.30pm.
• The office will be closed for weekends, UK Bank Holidays, Easter, Christmas, Boxing-day and New Year’s Day.
• E-mail all correspondence to fit@jactravel.com
• Telephone +44 (0) 131 556 4500
• Emergency Cover +44 (0) 7766 072454, for out with our standard opening times

Health and Safety

• All JacTravel hotels are inspected annually. Part of this process involves the completion of a Health & Safety report on each property. In the event of a health & safety issue involving a client JacTravel will conduct an investigation in accordance with the company customer care policy. In the event of proven liability JacTravel carries Public Liability Insurance, as do our partner hotels.

Force Majeure

• We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by “force majeure.”
• “Force majeure” means any event, which JacTravel part of WebBeds FZ-LLC or the supplier of the service(s), even with all due care, could not foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial disputes, hurricanes, pandemics as defined by WHO, natural or man made disaster, fire, technical problems to transport and all similar event

Payments

Prior to making bookings it is imperative to have a signed contract, agreeing to payment through one of the following methods: Floating Deposit, Credit, Bank Guarantee, Credit Card.

• All new clients will be set up on pre-payment terms with payments made no later than 28 days prior to arrival, unless otherwise advised at time of agreement. Failure to pay by the deadline may result in the booking to be cancelled.
• ALL payments made to JacTravel must be accompanied by a remittance advice clearly listing the JacTravel invoice numbers and amount being paid per invoice. Any invoice not being paid in full or part thereof must be queried within 28 days of date on invoice. Included there must be a full explanation stating the reason for the underpayment and documentary evidence to support the client’s claim.
• The following credit cards can be accepted as payment: SWITCH-VISA-ACCESS-MASTERCARD. There will however be an additional administrative charge of 2.0%*. For AMERICAN EXPRESS, charges are 2.5%*.
• *These charges are correct at time of issue however they are subject to change at any time during the period of this contract. Any subsequent changes to the rates quoted above will be advised at the time of payment.
• Payments made by debit card do not incur charges – please advise clearly if your card is a Debit card not Credit.
• Cheques and bankers’ drafts are ONLY accepted in Pounds Sterling and only if they are drawn on a bank account located in the United Kingdom.
• Cheques are not accepted in any other currency that Pounds Sterling.
• ALL bank charges and costs of transmitting payment must be borne by the client, including intermediary bank charges where applied. JacTravel will only cover charges made by our own bank, Barclays.
• Should a client have a dispute with a particular invoice, this is not sufficient reason to delay or withhold payment of any undisputed invoices. Failure to settle undisputed invoices may affect future bookings.

Bank Details

Payments should be made in Pounds Sterling by bank transfer or by cheque drawn on a UK Bank.

Account Name: WebBeds Ltd.

Bankers: HSBC BANK PLC (ALL U.K. OFFICES)

69 PALL MALL, London SW1Y 5EY

Currency: GBP

Swift Code: HBUKGB4B IBAN No: GB06HBUK40116041100351

Currency: EUR

Swift Code: HBUKGB4B IBAN No: GB84HBUK40127683131000

Payment by Credit Card is subject to a handling fee of 2.5% for AMEX, 2% for other cards

Data Protection/GDPR

JacTravel complies with all applicable requirements of the Data Protection Legislation that can be found at the link below:

https://www.gov.uk/data-protection

Changes to Terms & Conditions

• JacTravel reserves the right (unless previously agreed in writing) to change or update these terms and conditions without prior notice. This will not affect existing bookings unless stated above (in particular changes to Government Taxes or similar).

Liability

• JacTravel acts only as an intermediary in making arrangements for hotels, transportation and any other services. As such we are not liable for personal injury, illness, property damage or other loss of expense of any nature whatsoever arising directly or indirectly from the actions of hotels or other service providers and/or other companies and persons providing and rendering services reserved with us.

 

Thank you for Booking with JacTravel

JacTravel, Centrum House

108-114 Dundas Street

Edinburgh EH3 5DQ

Tel: 0131 556 4500

 

Jac Travel Ltd – Registered in England – Company No: 4714729
Head Office: 14th Floor, 338 Euston Road, London NW1 3BT

 

Agreement

• All operators working with JacTravel will be deemed to have agreed to these conditions without variation once they have booked services and/or submitted the deposit. JacTravel operates within all clauses as specified in the EU Package Travel Directive. JacTravel is a trading name of Jac Travel Ltd (company registration number 4714729).